Shipping and Ordering
Your order processing, product manufacturing, and delivery (free of charge) will take a maximum of 10 to 15 business days. We strive to get your order to you as quickly as possible, without compromising the quality of our merchandise.
We deliver our products worldwide. There is no minimum quantity required per order, and all our deliveries are free.
If your order includes multiple items, they may be sent separately, depending on available stock and shipping warehouses. Don’t worry, your package will arrive shortly.
Problems with the postal service? Lost, broken, or destroyed package?
With our secure delivery, our team handles disputes for you. Customer satisfaction is our priority. We don’t just blame the carrier and leave you to “fend for yourself”. We take full responsibility by immediately sending you a new package at our expense.
Do not hesitate to contact us by email; our team will do everything to meet your expectations.
Cancellation and Returns
Yes, as long as your order is not “in processing”.
It is entirely possible to cancel your order! If the order is already in preparation, however, cancellation fees will amount to 40% of the purchase price.
Do not hesitate to contact us by email; our team will do everything to meet your needs.
Our items undergo very strict quality controls before each shipment. However, if your products have any manufacturing defects, send us a photo of the product in question (in the original packaging if possible) along with your order number. To be eligible for a return, your item must be unused and in the same condition that you received it.
Security
Your security, our priority: our site only offers secure payment methods that are guaranteed to be safe.
We accept:
- Credit Cards
- Debit Cards
Our online payment services:
- PayPal*
- G2A Pay*
*PayPal – PayPal offers you over 10 years of experience in secure online payments. It’s simple, fast, free, and recognized worldwide for its effectiveness.
*G2A Pay – G2A Pay is a global payment platform. It supports more than 150 local and global payment methods (Mastercard, Visa) to give you a maximum of payment options.
Your bank details or credit card information will never be communicated to us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at the moment.
Yes!
The “HTTPS” present in the URLs of our store testifies to the quality of our services. HTTPS is the secure variant of “http” using SSL/TLS protocols. HTTPS is used to protect financial transactions on merchant sites. As e-merchants, we are aware of the necessity of SSL today. It is the best way to protect your data and to protect you against any hacker or identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the URL bar of the web browser. It is also represented by an “s” which means “secure” and which is added to the “http” protocol on the website in the address bar.
Other Questions
We make your shopping as easy as possible.
- Select the desired product(s).
- Click on “add to cart”.
- Click on the shopping bag icon at the top right (your “cart”) to finalize your purchases.
We also offer the possibility of creating an account to make the process even simpler.
No. Except in exceptional cases, we accept only one discount code per order.
We ship products worldwide legally. However, the buyer is responsible for the import taxes of their country; we decline all responsibility.
If you wish to place a bulk order, please send an email to our team.
You can contact us at contact@snake-spirit.com.