DO YOU ALSO SHIP INTERNATIONALLY?
Of course, we send parcels all over the world thanks to PACKAGE FOLLOWING.
WHAT ARE THE SHIPPING CHARGES?
Shipping costs are FREE for all orders.
In other countries, costs vary depending on the destination.
WHAT IS THE PARCEL PREPARATION AND SHIPPING TIME?
Orders are shipped within 48 hours.
They are delivered within 2/4 weeks to the US.
HOW CAN I CHECK THE STATUS OF MY ORDER?
Once your order is placed, it is transferred to one of our shipping centers as soon as possible, from where your package will be shipped.
Once the package is shipped, we will send you a confirmation email. You can then check the status of your delivery on our website under “Track my order” using your email address and order number.
HOW TO ORDER ?
Simply select your products and click on the “ADD TO CART” button, start over for each product, then go to the shopping cart and follow the instructions to finalize your order until payment is made. We will prepare it and send you an order confirmation email.
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept Visa and Mastercard credit cards, as well as payment via Paypal and wire transfers.
IS THE PAYMENT SECURED?
Of course, our store is completely secure. We have an SSL encryption system to protect your personal and confidential information. We use secure payment systems.
I STILL HAVEN’T RECEIVED MY ORDER, WHAT SHOULD I DO?
Have you received a shipping confirmation of your order? If your order has been placed for more than 5 weeks, please contact us with your order number, we will start the investigation and contact you within 48 hours.
I ORDERED SEVERAL ITEMS AND RECEIVED ONLY PART OF THE ORDER, IS THIS NORMAL?
Yes, this is completely normal. In order to shorten the waiting time, we ship all items separately as soon as they are ready to be shipped. The rest of the order should arrive within a few days.
I RECEIVED A DAMAGED / DEFECTIVE ITEM, WHAT SHOULD I DO?
Sorry, unfortunately this can happen. Please contact us to explain the problem and attach a photo to confirm, we will do our best to find a solution.
I AM NOT SATISFIED WITH MY ORDER, CAN I RETURN THE FUNDS?
Absolutely, you have 14 days from the date you receive your order to return a product that does not give you full satisfaction.
You need to print out the cancellation form, send it to us by email and send back your products to the address we provide (the return number will be provided to you before the return).
The return is made only by mail to our address, and the cost of the return remains at your expense, which will be communicated to you by e-mail in response to your request. Upon receipt of the product, your order will be fully refunded.
To learn more, please visit our Returns page.
WHAT ARE THE CONDITIONS FOR USING THE “SATISFACTION OR MONEY BACK” GUARANTEE?
You have 14 days from the date you receive your order to take advantage of the “Satisfaction or Money Back” guarantee, you must contact us before any return to follow the procedure indicated, and the product must be returned to us in its original condition and packaging.
IN WHAT CASES CAN I NOT RECEIVE A REFUND?
1. if the product has been used and therefore cannot be resold as is.
2. if the shipment did not reach its destination due to an error in the delivery address provided when placing the order.
3. if the return procedure was not followed.
To learn more, please visit our Returns Policy page.